Customer Service Policy

Rutten Technology Services is committed to providing exceptional customer service and quality products. We endeavour to make sure that all services listed on our website and pricing is true and correct.

Pricing

The total price of our services for any single project varies based on the needs and complexity of the project and the number of hours required. This will be quoted on an individual basis and agreed to prior to commencement of work.

Our hourly rate can be found on our Current Rates page. All prices are in Australian Dollars.

Payment Methods

For all client services, invoices will be issued to the email address contained within our Client Portal.

Payment can be made through our Client Portal using Australian Bank Transfer, Cheque, Money Order, Credit Card or PayPal.

All transactions are made in Australian Dollars.

Shipping & Delivery Policy

All products provided by Rutten Technology Services are digital and there is no shipping or delivery cost.

Refund Policy

As all our products are digitally delivered, no refunds can be offered.

Privacy Policy

Rutten Technology Services is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your relationship with our business and to notify you of updates to services.

Rutten Technology Services uses cookies to allow you to login to your account on our Client Portal to update your details, pay invoices and lodge support tickets. Cookies sent to your computer from Rutten Technology Services only last while you're browsing our website. We do not store persistent cookies on your computer.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Security Policy

When purchasing from Rutten Technology Services your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard.

If you have any questions regarding our security policy, please contact our customer support centre on This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Rutten Technology Services

ABN: 40 255 846 437

PO Box 5721
Cairns QLD 4870

1 Brisbane Street
Parramatta Park QLD 4870

Phone: +61 7 4041 5004
Fax: +61 4041 7597
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it